FAQ,s
What types of leather jackets do you offer?
At Jacket Giants, we provide a curated selection of premium leather jackets that combine timeless style with modern functionality. Our collection includes standout pieces such as the espresso brown leather blazer and the chocolate brown biker jacket, designed for those who appreciate high-quality craftsmanship.
What is the quality of your leather jackets?
Our leather jackets are crafted from high-quality materials, ensuring durability and comfort. We prioritize premium leather that not only looks sophisticated but also withstands the test of time, making it a worthwhile investment for your wardrobe.
How do I determine my size for a leather jacket?
To find your perfect fit, we recommend consulting our size guide available on the product pages. It provides detailed measurements for each size, allowing you to compare them with your own measurements to ensure an accurate fit.
What is your return policy?
We accept returns, exchanges, and refunds within 30 days of delivery, provided the product is in new condition. A prepaid return label will be provided for your convenience, and we encourage customers to initiate the return process by contacting our support team.
How long does shipping take?
Orders are processed within 1–2 business days, and most orders arrive within 4–6 business days after shipping. However, delivery times may vary based on your location and any unforeseen delays.
Do you offer international shipping?
Yes, we offer worldwide shipping, with a primary focus on the UK, USA, and Canada. We partner with trusted courier services to ensure secure and timely deliveries to our customers around the globe.
What should I do if my jacket arrives damaged?
If your package arrives damaged or incorrect, please contact us immediately with supporting photos. Our customer support team will assist you in resolving the issue promptly.
Can I exchange my jacket for a different size or style?
Yes, we accept exchanges for items that are wrong, damaged, or not as described. There are no fees associated with exchanges, and we will send the replacement product as soon as we receive notification that your returned item has been shipped.
How can I contact customer support?
You can reach our customer support team via email at support@jacketgiants.com or by phone at +447532827890. Our support hours are Monday to Friday, from 9:00 AM to 7:00 PM.