Order Cancellation Policy
At Jacket Giants, we understand that plans can change. That’s why we offer a flexible and hassle-free cancellation policy for your convenience.
Cancellation Window
You can cancel your order within 24 hours of placing it. This window starts immediately after your purchase, allowing you time to make any necessary changes.
How to Cancel Your Order
To cancel, simply:
Email us at support@jacketgiants.com with your order number for quick processing.
Refunds for Canceled Orders
- Orders canceled within 24 hours will receive a full refund.
- Refunds are processed within 24–48 hours after receiving your cancellation request.
- The refunded amount will be credited to your original payment method and should reflect in your bank account within 7–10 days, depending on your payment provider.
Non-Cancellable Orders
- Shipped orders cannot be canceled.
- If you no longer wish to receive the order, you may refuse the delivery. This will initiate the return process, and once we receive the returned item, we will process your refund immediately.
Cancellation Fees
No cancellation fees apply if the order is canceled within the allowed timeframe.
Need Assistance?
For any questions or further support, contact us at support@jacketgiants.com We’re here to ensure a smooth and hassle-free experience.
Contact Us
Support: Monday-Friday 9:00am to 6:00pm
Cut OFF Time : 6 pm
Contact Us: +44 7532 827890
EMAIL: support@jacketgiants.com
UK ADDRESS: 20 Station Rd, Kenfig Hill, Bridgend CF33 6EP, United Kingdom
Thank you for choosing Jacket Giants!