At Jacket Giants, we are committed to ensuring that our customers are satisfied with their purchases. If you are not completely satisfied, we are here to help you.

Return:
You have 30 days from the date you received your item to return it. To be eligible for a return.

The item must be unused and in the same condition as when you received it.
It must be in the original packaging.
You must provide proof of purchase (receipt or order number).

Refund Eligibility
All items are eligible for a refund as per our policy.

Refund:
Once we have received the returned item, we will inspect it and inform you about the reimbursement status. If you are approved, your refund will be processed and the amount will be credited back to the original payment method within 7-10 working days.

Late or lack of refund
If you have not received your refund within the expected time frame:

. Check your bank account or credit card assignment.
. Contact your bank or payment provider as a refund may take some time to process.
If you still have not received your refund after these steps, contact us at support@jacketgiants.com

Exchange
We offer exchanges for deficient or damaged items, as well as for sizing concerns. If you need an exchange, please email us at support@jacketgiants.com with details and evidence of the defect, damage, or sizing issue.

Return Address:
If you need to return your product, please send it to the following address:
20 Station Road, Kenfig Hill, Bridgend CF33 6EP, UK

For Return Requests & Assistance:
Email us at support@jacketgiants.com

Return Charges: You won’t be responsible for any return costs, as we offer free returns.

Contact Us

Business Hours: Monday to Friday, 9 AM – 5 PM 

Order Cut-Off Time: 5 PM 

Phone: +44 7532 827890

Email: support@jacketgiants.com

Address: 20 Station Road, Kenfig Hill, Bridgend CF33 6EP, UK