Returns & Exchanges

At Jacket Giants, we are committed to providing a seamless and stress-free shopping experience, including easy returns and exchanges. Here’s everything you need to know:

Return Window

You can initiate a return within 30 days of receiving your order. Make sure your request is made within this period to remain eligible.

Eligible Items for Return

All orders qualify for returns.

Conditions for Returns

To be eligible for a return:

• The item must be unused with original tags attached.
• It should be undamaged and unaltered.
• Refunds will be processed after inspection of the returned item.

Refund Payment Method

Once approved, refunds are issued to your original payment method immediately after inspecting the returned item.

Refund Processing Time

As soon as we receive and inspect your returned item, we immediately process the refund. The refunded amount typically reflects in your bank account within 7–10 business days, depending on your payment provider’s processing time.

How to Send a Return

Simply email us, and we’ll provide a free prepaid return label via email for easy Return.

Exchange Policy

Eligible items can be exchanged free of charge. For any assistance, our support team is ready to help.

No Restocking Fees

We do not charge restocking fees. Whether you’ve changed your mind or encountered an issue, returning your item is simple and easy.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, notify us within 3 days of delivery with photos of the issue for a quick resolution.

International Returns

We also offer free return shipping for international orders. For assistance, please reach out to our support team.

How to Initiate a Return

Email our support team at support@jacketgiants.com to start a return or exchange. We’ll guide you through the process for a smooth experience.

Contact Us

Business Hours: Monday to Friday, 9 AM – 5 PM 

Order Cut-Off Time: 5 PM 

Phone: +44 7532 827890

Email: support@jacketgiants.com

Address: 20 Station Road, Kenfig Hill, Bridgend CF33 6EP, UK

 

Jacket Giants – Your Satisfaction, Our Priority!